Privacy Policy
Trust begins before the first lesson.
Families share information with us so we can answer questions, arrange learning and support students. This policy explains the types of information that may be involved and how we aim to handle it responsibly.
Information you provide
Depending on how you contact or use the academy, information may include names, contact details, a learner's age or level, preferred schedules, learning goals, language needs, messages, registration details and other information you choose to provide.
Why information is used
Information may be used to respond to enquiries, recommend a suitable program, arrange or manage lessons, communicate with parents or learners, support learning, maintain safety, improve services and meet legitimate administrative or legal responsibilities.
Children's information
Information relating to children deserves particular care. Parents or guardians should provide or supervise registration information for younger learners and should avoid sharing unnecessary personal details. Child-related information should be used only for appropriate educational, administrative and safeguarding purposes.
Service providers
Some website, communication, hosting, scheduling, analytics, payment or video services may be provided through third-party technology. When those services are used, information may be processed according to the relevant provider's role, settings and privacy terms.
Keeping information appropriate
We aim to collect information that is relevant to providing and improving academy services rather than asking for personal information without a clear reason. Access should be limited to people who reasonably need the information for their role.
Your questions and requests
You may contact us if you have a reasonable question about personal information connected with your use of the academy. Where applicable, requests may be subject to identity, safeguarding, record-keeping or legal requirements before action can be taken.
Security and retention
No online system can promise absolute security. We aim to use reasonable technical and organisational practices and to avoid retaining personal information longer than is reasonably needed for the purpose for which it was collected, subject to legitimate operational or legal needs.
Policy updates
Our services and technology may change as the academy develops. This policy may therefore be updated from time to time. The current version published on this page is the version visitors should refer to.
Ask us directly.
Policies are easier to understand when you can ask about your actual situation. If something on this page is not clear, contact Rouh & Rihan Academy.